Pictured: Chris-Craft Vice President of Sales, Gavan Hunt (left), and Chris-Craft President, Steve Heese (right), accepting award from NMMA President, Thom Dammrich (center).
Miami, FL- February 17, 2017- Chris-Craft was awarded the 2016 Marine Industry Customer Satisfaction (CSI) Award by The National Marine Manufacturers Association (NMMA) at the 2017 Progressive Insurance Miami International Boat Show.
Chris-Craft is honored to receive the CSI award, as pleasing our customers and offering the highest quality service is our top priority. We are proud to announce this as our ninth year receiving the CSI Award and look forward to continuing to exceed customer expectations. “It’s our goal to work in concert with our worldwide dealer network to be immediately responsive to our customer’s needs. As a premium brand, our owner’s expectations are consistent with their level of investment. It’s our daily mission to allocate the necessary resources so that we can consistently exceed those high expectations.” said Gavan Hunt – VP Sales at Chris-Craft.
"The Marine Industry CSI Awards honor boat and engine manufacturers who actively measure customer satisfaction and pursue continuous improvement to better serve their customers. Award recipients achieved an independently-measured standard of excellence of 90 percent or higher in customer satisfaction over the past program year, based on information provided by customers purchasing a new boat or engine during the period between January 1, 2016 and December 31, 2016. Participating manufacturers must survey all new boat buyers during this period. For this reporting period, the program surveyed more than 122,000 customers."-NMMA